DGI Travel
DGI Travel (formerly known as Diversity Travel) is the mandatory booking system for business travel of Erasmus University. Dozens of employees are dissatisfied with the service due to its high costs, a user-unfriendly platform, and inadequate customer service.
Because the total travel budget for all employees of Erasmus University exceeded the tendering threshold, it was decided to engage DGI Travel for booking business trips for employees. If staff does not comply, their travel costs will not be reimbursed.
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Complaints about new travel agent Diversity Travel: ‘I don’t see how this can be fixed’
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Staff
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Sandra van Thiel, a professor at ESSB, wrote that some research plans are now in jeopardy because they do not align with the travel budgets available to researchers.
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‘The university gave insufficient consideration to the tendering of Diversity Travel’
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Opinion
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Should the university keep bookings through Diversity Travel obligatory? Is its sustainability worth enough for long booking procedures and expensive, time-consuming travelling?
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Diversity Travel: ‘A waste of everyone’s time and money’
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Let’s talk
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Diversity Travel has improved its service in various areas, according to the university. Staff find the site somewhat faster, but still slow and not user-friendly.
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Diversity Travel promises improvements, but site is still slow and unreliable
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Staff
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Michal Onderco, professor of international relations, is a frequent business traveller. His experiences show that the problems with the mandatory travel agency Diversity Travel are not occasional but systemic.
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‘Nothing ever triggers accountability about Diversity Travel’
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Opinion
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