{"id":68863,"date":"2017-03-30T10:57:27","date_gmt":"2017-03-30T08:57:27","guid":{"rendered":"http:\/\/www.erasmusmagazine.nl\/2017\/03\/30\/ik-moest-een-man-vertellen-dat-hij-ook-aangifte-moest-doen-voor-zijn-overleden-vrouw\/"},"modified":"2025-12-19T11:22:40","modified_gmt":"2025-12-19T10:22:40","slug":"ik-moest-een-man-vertellen-dat-hij-ook-aangifte-moest-doen-voor-zijn-overleden-vrouw-2","status":"publish","type":"post","link":"https:\/\/www.erasmusmagazine.nl\/en\/2017\/03\/30\/ik-moest-een-man-vertellen-dat-hij-ook-aangifte-moest-doen-voor-zijn-overleden-vrouw-2\/","title":{"rendered":"‘I had to tell someone he had to file a tax return for his deceased wife’"},"content":{"rendered":"
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\n\t\n\n<\/svg>\n<\/span>\n\tImage by:<\/span>\n\n\t\t\t\n\t\t\t\t\t\t\tAysha Gasanova<\/a>\t\t\t\t\t<\/span>\n\t<\/p>\n<\/figcaption><\/figure>

Got any tax-related issues you are unable to resolve on your own? The students running the Rijnmond Area Belastingwinkel (\u2018Tax Shop\u2019) will be able to help you. They have an office hour in the Spijkenisse Municipal Library every Thursday evening. EM attended one such office hour.<\/p>\n

Pensioner Marjolein de Leeuw is sitting at a table. She is wearing Chanel glasses in her red hair. She spreads a pile of papers across the table. \u201cWhen I was doing my tax return at home, I just couldn\u2019t figure it out. I just moved house, and the program of the Tax and Customs Administration just didn\u2019t get that.\u201d<\/p>\n

Across the table from her are two students in front of a laptop: Jasvir Singh (silver bracelet, denim jacket, hair pulled back tightly) and Tanja van de Klundert (long blonde hair, small-heart-print blouse). Tanja reassures the lady. \u201cNever mind, we will take our time going over it with you.\u201d For his part, Jasvir asks: \u201cDo you already have a cup of coffee?\u201d<\/p>\n

No service without appointment<\/h3>

It is just past 5 o\u2019clock. Every Thursday between 5 and 8pm, students hold an office hour for people who require a little help with their tax affairs. People who need some help, say, filing their tax returns or applying for an allowance, or who could do with some general tips on how to manage their money. The large room in the Spijkenisse Library, which normally houses the Spijkenisse Chess Club, is already filling up.<\/p>\n

Around this time of year, things tend to get very busy, because tax returns are due. There are hardly ever fewer than five people seated at the coffee table, which serves as a waiting room today. \u201cThe first couple of evenings at the end of February did not attract that many people. But in March and April we can\u2019t skip a single Thursday,\u201d Jasvir explains. Tonight there are so many people that those without an appointment will not be served. A lady who shows up with her mother without a scheduled appointment is forced to leave without having spoken to anyone.<\/p>\n

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Jasvir Singh en Tanja van de Klundert helpen mevrouw de Leeuw.<\/span><\/p>

\n\t\n\n<\/svg>\n<\/span>\n\tImage by:<\/span>\n\n\t\t\t\n\t\t\t\t\t\t\tAysha Gasanova<\/a>\t\t\t\t\t<\/span>\n\t<\/p>\n<\/figcaption><\/figure>

Mainly elderly and less affluent people<\/h3>

Last year a total of 250 people dropped in on Belastingwinkel for advice. The students expect to see even more people this year. They have noticed that Belastingwinkel mainly attracts pensioners and people who do not have an awful lot of money. Says Jasvir: \u201cLet\u2019s put it this way: these are not the kind of people who earn six figures a year and park a Porsche in front of the shop.\u201d Tanja \u2013 who is also on Belastingwinkel\u2019s board \u2013 confirms this. \u201cIt is mainly elderly people and less affluent people who come in for our free consultation. They often do not understand how to operate the computer system of the Tax and Customs Administration.\u201d<\/p>\n\n\t

\n\t\t
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\n\t
\n\t\t\u2018It is fun to apply the things you learn in lectures to practical situations\u2019\n\t<\/blockquote>\n\n\t\t\t
\n\t\t\t\t\t\t\t–<\/span>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tTanja van de Klundert\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/figcaption>\n\t<\/figure>\n\t\t<\/div>\n\t<\/div>\n

74-year-old Klaas de Jong is one of the people at the coffee table, waiting for his turn. He found his way here due to an advertisement in a local paper. He fingers his thin gold necklace and runs his hand through his greying hair. Why is he here? \u201cWhen you fill out such forms online, you\u2019re never sure you\u2019re doing it correctly. Besides, I think it is great for these students. It helps them learn a thing or two.\u201d<\/p>\n

Tonight, there are six students from Erasmus University (fiscal law and fiscal economics), out of a total of thirty volunteers. Tanja enthusiastically explains why they are doing this: \u201cThese evenings are so educational and it is fun to apply the things you learn in lectures to practical situations. You encounter situations you can take back to lectures with you.\u201d<\/p>\n

\u2018You will often hear impressive stories\u2019 <\/h3>\n\t
\n\t\t
\n\t\t\t
\n\t
\n\t\t\u2018You hope you\u2019ll be able to tell them that they will receive 800 euros. But it\u2019s just as likely the other way round.\u2019\n\t<\/blockquote>\n\n\t\t\t
\n\t\t\t\t\t\t\t–<\/span>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tJasvir Singh\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/figcaption>\n\t<\/figure>\n\t\t<\/div>\n\t<\/div>\n

Once Jasvir starts talking to a waiting customer, it becomes obvious that the volunteers are providing more than just tax advice in the library\u2019s chess room. A man with a thick Rotterdam accent tells the volunteers that his children are refusing to help him file his tax return due to a family quarrel.<\/p>\n

Some people have a story to tell, Jasvir has noticed. Therefore, he really takes his time serving each customer. \u201cYou will often hear impressive stories. A few weeks ago a guy showed up, and I had to tell him he had to file a tax return for his deceased wife. We also had someone who had been stuck with the debts racked up by their gambling-addicted husband. When you talk to such people, you hope you\u2019ll be able to tell them that they will receive 800 euros from the Tax and Customs Administration, but it\u2019s just as likely the other way round. In which case it\u2019s up to you to tell them so in the nicest possible way.\u201d<\/p>\n\n\t

\n\t\t
\n\t\t\t
\n\t
\n\t\t\u2018When you fill out such forms online, you\u2019re never sure you\u2019re doing it correctly\u2019\n\t<\/blockquote>\n\n\t\t\t
\n\t\t\t\t\t\t\t–<\/span>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tKlaas de Jong\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/figcaption>\n\t<\/figure>\n\t\t<\/div>\n\t<\/div>\n

For the time being, the students are unable to turn Ms De Leeuw\u2019s story into a number, be it positive or negative. Since she moved house, she temporarily owned two houses, but it is impossible to indicate this in the system of the Tax and Customs Administration. \u201cWe learned during a lecture that there is a transition arrangement for this sort of thing,\u201d Tanja muses.<\/p>\n

But when Tanja and Jasvir try to complete the online form, they can\u2019t manage it either. Belastingwinkel\u2019s helpline (founder Vincent van Drunen) cannot be reached either, because he is at a lecture. Tanja asks Ms De Leeuw if she is in a position to come back next week. \u201cWe will have a solution for you then.\u201d With a smile, she says: \u201cSometimes problems turn into learning moments for all of us.\u201d<\/p>\n\t

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Marjolein de Leeuw\u2019s name was changed at the interviewee\u2019s request.<\/p>\n\n\t<\/div>\n\n\t

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De redactie<\/h2>\n\t\t\n\t\t
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