{"id":67481,"date":"2017-03-09T13:39:05","date_gmt":"2017-03-09T12:39:05","guid":{"rendered":"http:\/\/www.erasmusmagazine.nl\/?p=67481\/"},"modified":"2025-12-19T11:22:39","modified_gmt":"2025-12-19T10:22:39","slug":"tweet-and-answer-fixed","status":"publish","type":"post","link":"https:\/\/www.erasmusmagazine.nl\/en\/2017\/03\/09\/tweet-and-answer-fixed\/","title":{"rendered":"Tweet and answer"},"content":{"rendered":"
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A while ago I peacefully sat on a train from Amsterdam back to Rotterdam, after an interview regarding a possible internship position. Relieved as I was, fate was not on my side \u2013 suddenly I\u2019m stranded in Haarlem and am forced to return to Amsterdam because all I can take is the Intercity direct.<\/p>\n

I\u2019m not in the mood for this, because I\u2019m frugal and have \u20ac0.94 on my OV. To take the IC direct, I need at least \u20ac2.40. But it\u2019s nearly another two weeks until my student finance comes in and I\u2019ve been living off fruit and rice noodles with soy sauce for several days now.<\/p>\n

Safe to say, I don\u2019t want to pay. Instead of doing that, I send @NS_online<\/a> a tweet asking if I can travel on negative credit if all I have to pay for is the supplement. Within ten minutes, I get a response from an employee saying that I can\u2019t. Luckily for me (and my student budget), I find a solution and hop on one of the few normal Intercity trains going to Rotterdam. Money saved, I\u2019m happy.<\/p>\n

Priority, no exception<\/h3>

It\u2019s not the first time that I\u2019ve used Twitter to ask a company a question. Recently I asked @Pathe<\/a> when Hidden Figures <\/em>will get Rotterdam viewings, and Rowan with customer support told me they would release the next week\u2019s schedule that night. Apparently, they were crossing their fingers for me.<\/p>\n\n\t

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\n\t\t\u2018Maybe we should start using Twitter more often for problems we face\u2019\n\t<\/blockquote>\n\n\t<\/figure>\n\t\t<\/div>\n\t<\/div>\n

Being a communication and media student, nothing makes me happier than efficient use of social media outlets, especially when it comes to customer relationship management. A company\u2019s presence on social media and the creation of meaningful relationships with its clients have become a priority rather than an exception.<\/p>\n

It\u2019s come to the point where sending an email takes too long \u2013 especially for a generation that lives on their smartphones and can know within seconds when their train will arrive and whether it\u2019s delayed. Sending a complaint via Twitter is much faster too \u2013 and<\/em> provides a challenge for companies to express themselves in the friendliest way possible, under 140 characters.<\/p>\n

Maybe we should start using Twitter more often for problems we face. I hope we do. Because if professors could use Twitter to answer students\u2019 questions, I would maybe understand my assignments before<\/em> the deadline instead of afterward.<\/p>\n\n\t

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De redactie<\/h2>\n\t\t\n\t\t
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