{"id":165833,"date":"2024-03-28T11:54:15","date_gmt":"2024-03-28T10:54:15","guid":{"rendered":"https:\/\/www.erasmusmagazine.nl\/en\/?p=165833"},"modified":"2026-01-20T09:57:48","modified_gmt":"2026-01-20T08:57:48","slug":"alarm-button-and-training-for-service-desk-staff-after-unpleasant-incidents","status":"publish","type":"post","link":"https:\/\/www.erasmusmagazine.nl\/en\/2024\/03\/28\/alarm-button-and-training-for-service-desk-staff-after-unpleasant-incidents\/","title":{"rendered":"Alarm button and training for Service Desk staff after &#8216;unpleasant incidents&#8217;"},"content":{"rendered":"<p>Service Desk staff will receive additional training on how to deal with unpleasant and unsafe situations. Also, a button will be installed to instantly call up security. The reason for these measures are some \u2018unpleasant incidents\u2019.<\/p>\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"1250\" src=\"https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2021\/11\/19163015\/Sanders_2000-1600x1250.jpg?image-crop-positioner-ts=1766139265\" alt=\"\" class=\"wp-image-133074\" srcset=\"https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2021\/11\/19163015\/Sanders_2000-1600x1250.jpg?image-crop-positioner-ts=1766139265 1600w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2021\/11\/19163015\/Sanders_2000-875x684.jpg?image-crop-positioner-ts=1766139265 875w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2021\/11\/19163015\/Sanders_2000-300x234.jpg?image-crop-positioner-ts=1766139265 300w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2021\/11\/19163015\/Sanders_2000-1280x1000.jpg?image-crop-positioner-ts=1766139265 1280w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2021\/11\/19163015\/Sanders_2000-1536x1200.jpg?image-crop-positioner-ts=1766139265 1536w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2021\/11\/19163015\/Sanders_2000-150x117.jpg?image-crop-positioner-ts=1766139265 150w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2021\/11\/19163015\/Sanders_2000-225x176.jpg?image-crop-positioner-ts=1766139265 225w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2021\/11\/19163015\/Sanders_2000.jpg?image-crop-positioner-ts=1766139265 2000w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><figcaption class=\"wp-element-caption\"><p data-component=\"image-credits\" class=\"flex flex-wrap gap-2 items-center text-base\">\n\t<span aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M19.5 5.25H16.9012L15.6234 3.33375C15.555 3.23114 15.4623 3.147 15.3535 3.08879C15.2448 3.03057 15.1233 3.00007 15 3H9C8.87665 3.00007 8.75522 3.03057 8.64648 3.08879C8.53773 3.147 8.44502 3.23114 8.37656 3.33375L7.09781 5.25H4.5C3.90326 5.25 3.33097 5.48705 2.90901 5.90901C2.48705 6.33097 2.25 6.90326 2.25 7.5V18C2.25 18.5967 2.48705 19.169 2.90901 19.591C3.33097 20.0129 3.90326 20.25 4.5 20.25H19.5C20.0967 20.25 20.669 20.0129 21.091 19.591C21.5129 19.169 21.75 18.5967 21.75 18V7.5C21.75 6.90326 21.5129 6.33097 21.091 5.90901C20.669 5.48705 20.0967 5.25 19.5 5.25ZM15.375 12.375C15.375 13.0425 15.1771 13.695 14.8062 14.25C14.4354 14.8051 13.9083 15.2376 13.2916 15.4931C12.6749 15.7485 11.9963 15.8154 11.3416 15.6852C10.6869 15.5549 10.0855 15.2335 9.61351 14.7615C9.14151 14.2895 8.82007 13.6881 8.68985 13.0334C8.55962 12.3787 8.62646 11.7001 8.88191 11.0834C9.13735 10.4667 9.56993 9.93964 10.125 9.56879C10.68 9.19794 11.3325 9 12 9C12.8951 9 13.7535 9.35558 14.3865 9.98851C15.0194 10.6214 15.375 11.4799 15.375 12.375Z\" fill=\"currentColor\"\/>\n<\/svg>\n<\/span>\n\t<span class=\"sr-only\">Image by:<\/span>\n\n\t\t\t<span>\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.erasmusmagazine.nl\/en\/persons\/ikrotterdam\/\" class=\"underline hocus:no-underline decoration-1 underline-offset-2\">ikRotterdam<\/a>\t\t\t\t\t<\/span>\n\t<\/p>\n<\/figcaption><\/figure><p>\u201cOf the conversations with students, 99 per cent are pleasant and agreeable, but when it is unpleasant, the impact on our staff is significant\u201d, says Stella Verbrugge, head of Student Affairs. Staff will receive extra training, unpleasant behaviour is noted in a file, an \u2018attention button\u2019 is being installed and phone calls are recorded from now on. These conversations will be kept for eight weeks, according to a letter sent to the University Council.<\/p>\n<p>According to Verbrugge, there have been no unsafe situations, only unpleasant ones. She says the measures are to help both the \u2018annoyed\u2019 students and the staff behind the counter. \u201cWe all know the unpleasant feeling when something doesn\u2019t go the way you like, don\u2019t we? Of course, you hope that problems are solved immediately, but that doesn\u2019t always happen. Saying \u2018you must take care of this for me now\u2019 is not the way\u201d, Verbrugge gives as an example.<\/p>\n\n\t<div data-name=\"acf\/posts-list\" >\n\t\t\n\t\t<div class=\"space-y-6 md:space-y-8\">\n\n\t\t\t\t\t\t\t<h2 class=\"text-lg md:text-xl\">Read more<\/h2>\n\t\t\t\n\t\t\t<ul class=\"grid items-strecth grid-cols-1 gap-2 md:gap-4 lg:gap-8\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<li class=\"@container\">\n\t\t\t\t\t\t\n<div data-component=\"teaser-post-small\" class=\"block-theme-sand  relative flex h-full bg-sand-300\n\tblock-theme-violet:bg-white block-theme-violet:text-purple block-theme-mocha:bg-sand-500 block-theme-mocha:text-brown\n\tblock-theme-sand:bg-sand-300 block-theme-sand:text-neutral-900\n\tblock-theme-violet:outline-purple-100 block-theme-violet:outline-1 block-theme-violet:outline-t-0\n\ttheme-mocha:bg-white! theme-violet:bg-white! theme-sand:bg-white!\n\tflex-row gap-4 @md:gap-8 p-4 @md:p-6\">\n\t\t\t<div class=\"image:w-full image:aspect-square image:object-cover shrink-0 size-17.5 @sm:size-21.25 @md:size-30 @lg:size-40\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"460\" height=\"325\" src=\"https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2023\/06\/16133415\/Stock-illustratie_Studiedruk_stress_burnout_Josine-Henneken-scaled-6.jpg?image-crop-positioner-ts=1766139332\" class=\"attachment-square_lg size-square_lg\" alt=\"\" srcset=\"https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2023\/06\/16133415\/Stock-illustratie_Studiedruk_stress_burnout_Josine-Henneken-scaled-6.jpg?image-crop-positioner-ts=1766139332 2560w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2023\/06\/16133415\/Stock-illustratie_Studiedruk_stress_burnout_Josine-Henneken-scaled-6-875x619.jpg?image-crop-positioner-ts=1766139332 875w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2023\/06\/16133415\/Stock-illustratie_Studiedruk_stress_burnout_Josine-Henneken-scaled-6-1600x1131.jpg?image-crop-positioner-ts=1766139332 1600w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2023\/06\/16133415\/Stock-illustratie_Studiedruk_stress_burnout_Josine-Henneken-scaled-6-300x212.jpg?image-crop-positioner-ts=1766139332 300w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2023\/06\/16133415\/Stock-illustratie_Studiedruk_stress_burnout_Josine-Henneken-scaled-6-1280x905.jpg?image-crop-positioner-ts=1766139332 1280w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2023\/06\/16133415\/Stock-illustratie_Studiedruk_stress_burnout_Josine-Henneken-scaled-6-1536x1086.jpg?image-crop-positioner-ts=1766139332 1536w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2023\/06\/16133415\/Stock-illustratie_Studiedruk_stress_burnout_Josine-Henneken-scaled-6-2048x1448.jpg?image-crop-positioner-ts=1766139332 2048w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2023\/06\/16133415\/Stock-illustratie_Studiedruk_stress_burnout_Josine-Henneken-scaled-6-150x106.jpg?image-crop-positioner-ts=1766139332 150w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2023\/06\/16133415\/Stock-illustratie_Studiedruk_stress_burnout_Josine-Henneken-scaled-6-225x159.jpg?image-crop-positioner-ts=1766139332 225w\" sizes=\"auto, (max-width: 460px) 100vw, 460px\" \/>\n\t\t<\/div>\n\t\n\t<div class=\"flex flex-col gap-2 md:gap-4 \">\n\t\t\t\t<h3 class=\"text-md @lg:text-lg\">\n\t\t\t<a href=\"https:\/\/www.erasmusmagazine.nl\/en\/2023\/06\/16\/students-are-under-increasing-pressure-but-media-attention-isnt-helping\/\" class=\"absolute-link text-current hocus:underline inline-block\">\n\t\t\t\tStudents are under increasing pressure, but media attention isn\u2019t helping\n\t\t\t<\/a>\n\t\t<\/h3>\n\n\t\t<div class=\"flex flex-wrap gap-4 items-center\">\n\t\t\t<span class=\"sr-only\">Gepubliceerd op:<\/span>\n\t\t\t<time class=\"text-sm font-soehne text-neutral-900\" datetime=\"2023-06-16\">16 June 2023<\/time>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t<ul data-component=\"list-badges\" class=\"flex items-center gap-2 flex-wrap\" aria-label=\"Geplaatst in categorie\">\n\t\t\t\t\t<li>\n\t\t\t\t\t<div data-component=\"badge\" class=\"block-theme-violet:bg-purple font-soehne font-bold text-sm bg-brown-600 block-theme-violet:bg-purple text-white py-[2px] px-2\">\n\t\t\t\t\tMental health\n\t\t\t<\/div>\n\t\t\t<\/li>\n\t\t\t<\/ul>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\n\t\t\t\t\t<\/div>\n\t<\/div>\n<h2 class=\"wp-block-heading\">Afterward often comes the sorry<\/h2><p>Panic is often the cause for students to get angry on the phone or at the front desk. That is what the \u2018attention button\u2019 is mainly for. After pressing the alarm button, someone from security shows up. Not to send a student away, but to take them aside for a chat. \u201cWe all have to learn how to deal with this kind of panicky situation. Having a calm conversation for a while helps. We also do this when students are really late for an exam. We don\u2019t send them away immediately, but there is a chat first.\u201d<\/p>\n\n\t<div data-name=\"acf\/quote\" class=\"align\" >\n\t\t<div class=\"\">\n\t\t\t<figure data-component=\"quote-with-author\" class=\"@container\">\n\t<blockquote class=\"text-md italic @2xl:text-xl @4xl:text-2xl text-purple\">\n\t\t\u2018Fortunately, those moments are really exceptions for us\u2019\n\t<\/blockquote>\n\n\t<\/figure>\n\t\t<\/div>\n\t<\/div>\n<p>The training sessions are nothing new, says Verbrugge. In fact, they were always there, although not so much during the pandemic. The trainings are mainly aimed at teaching staff to stay calm when someone gets angry. \u201cWe want our staff to feel safe. Throughout society, you see that discussions escalate more quickly. Fortunately, those moments are really exceptions for us.\u201d<\/p>\n<p>Afterwards, Verbrugge often calls students who have become angry. \u201cWhen calm has returned, they often apologise. They could have handled it differently, they say.\u201d<\/p>\n\n\t<div data-name=\"acf\/persons\" class=\"mt-6 md:mt-8 lg:mt-10\" >\n\t\t\t\t\t<h2 class=\"sr-only\">De redactie<\/h2>\n\t\t\n\t\t<div class=\"space-y-6\">\n\n\t\t\t\n\t\t\t<ul class=\"grid grid-cols-1 md:grid-cols-2 gap-4 md:gap-8 md:items-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t<div data-component=\"teaser-person\" class=\"relative flex gap-4 items-center md:gap-8\">\n\n\t\t\t<span class=\"image:rounded-full image:size-20 image:aspect-square image:object-cover md:image:size-36 shrink-0\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"1598\" src=\"https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/Tessa-Hofland_profielfoto-bol_Leroy-Verbeet-2026-1600x1598.jpg?image-crop-positioner-ts=1768313432\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/Tessa-Hofland_profielfoto-bol_Leroy-Verbeet-2026-1600x1598.jpg?image-crop-positioner-ts=1768313432 1600w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/Tessa-Hofland_profielfoto-bol_Leroy-Verbeet-2026-875x875.jpg?image-crop-positioner-ts=1768313432 875w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/Tessa-Hofland_profielfoto-bol_Leroy-Verbeet-2026-300x300.jpg?image-crop-positioner-ts=1768313432 300w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/Tessa-Hofland_profielfoto-bol_Leroy-Verbeet-2026-1280x1278.jpg?image-crop-positioner-ts=1768313432 1280w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/Tessa-Hofland_profielfoto-bol_Leroy-Verbeet-2026-1536x1534.jpg?image-crop-positioner-ts=1768313432 1536w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/Tessa-Hofland_profielfoto-bol_Leroy-Verbeet-2026-2048x2045.jpg?image-crop-positioner-ts=1768313432 2048w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/>\n\t\t<\/span>\n\t\n\t<div>\n\t\t<a href=\"https:\/\/www.erasmusmagazine.nl\/en\/persons\/tessa-hofland\/\" class=\"absolute-link font-tiempos-headline underline hocus:no-underline decoration-1 underline-offset-2 text-lg text-current\">Tessa Hofland<\/a>\n\n\t\t\t\t\t<p class=\"text-md\">Editor<\/p>\n\t\t\t<\/div>\n<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t<\/div>\n\n\t<div data-name=\"acf\/posts\" class=\"alignfull py-6 md:py-8 lg:py-10 bg-white\" >\n\t\t<div class=\"container-fixed\">\n\n\t\t\t\n\t\t\t<div class=\"space-y-6 md:space-y-8\">\n\n\t\t\t\t\t\t\t\t\t<h2 class=\"text-xl md:text-2xl\">Latest news<\/h2>\n\t\t\t\t\n\t\t\t\t\t\n\t<ul data-component=\"post-grid\" class=\"grid items-stretch grid-cols-1 gap-2 md:gap-4 lg:gap-8 text-zoom-lg:grid-cols-1\n\t\t\n\t\tlg:grid-cols-3\n\t\t\">\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\n\t\t\t<li class=\"@container\">\n\t\t\t\t\n<div data-component=\"teaser-post\" class=\"block-theme-sand hidden lg:flex h-full relative flex bg-sand-300\n\tblock-theme-violet:bg-white block-theme-violet:text-purple block-theme-mocha:bg-sand-500 block-theme-mocha:text-brown\n\tblock-theme-sand:bg-sand-300 block-theme-sand:text-neutral-900\n\tblock-theme-violet:outline-purple-100 block-theme-violet:outline-1 block-theme-violet:outline-t-0\n\tflex-col @xl:flex-row\">\n\t\t\t<div class=\"relative image:w-full image:aspect-video image:object-cover shrink-0 w-full @xl:w-1\/2\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"720\" src=\"https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/lady-bits__winnaars_eurvision_8.5.2026_daan-stam-1280x720.jpg?image-crop-positioner-ts=1778496328\" class=\"attachment-video_xl size-video_xl\" alt=\"\" srcset=\"https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/lady-bits__winnaars_eurvision_8.5.2026_daan-stam-1280x720.jpg?image-crop-positioner-ts=1778496328 1280w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/lady-bits__winnaars_eurvision_8.5.2026_daan-stam-500x282.jpg?image-crop-positioner-ts=1778496328 500w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/lady-bits__winnaars_eurvision_8.5.2026_daan-stam-832x468.jpg?image-crop-positioner-ts=1778496328 832w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/>\n\n\t\t\t\t\t<\/div>\n\t\n\t<div class=\"flex flex-col gap-2 md:gap-4 p-4 @md:p-8 @xl:p-8 \">\n\n\t\t\t\t<h3 class=\"text-md @sm:text-xl @md:text-2xl @xl:text-2xl\">\n\t\t\t<a href=\"https:\/\/www.erasmusmagazine.nl\/en\/2026\/05\/11\/lady-bits-wint-eurvision-2026-er-gaan-grote-dingen-gebeuren\/\" class=\"absolute-link text-current underline-offset-2 decoration-2 hocus:underline @md:decoration-3 @xl:decoration-4 inline-block\">\n\t\t\t\tLady Bits win EURvision 2026: \u2018Big things are coming for us!\u2019\n\t\t\t<\/a>\n\t\t<\/h3>\n\n\t\t<div class=\"flex flex-wrap gap-4 items-center\">\n\t\t\t<span class=\"sr-only\">Gepubliceerd op:<\/span>\n\t\t\t<time class=\"text-sm font-soehne text-neutral-900\" datetime=\"2026-05-11\">11 May 2026<\/time>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t<ul data-component=\"list-badges\" class=\"flex items-center gap-2 flex-wrap\" aria-label=\"Geplaatst in categorie\">\n\t\t\t\t\t<li>\n\t\t\t\t\t<div data-component=\"badge\" class=\"block-theme-violet:bg-purple font-soehne font-bold text-sm bg-brown-600 block-theme-violet:bg-purple text-white py-[2px] px-2\">\n\t\t\t\t\tCulture\n\t\t\t<\/div>\n\t\t\t<\/li>\n\t\t\t<\/ul>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t\t\n<div data-component=\"teaser-post-small\" class=\"block-theme-sand lg:hidden relative flex h-full bg-sand-300\n\tblock-theme-violet:bg-white block-theme-violet:text-purple block-theme-mocha:bg-sand-500 block-theme-mocha:text-brown\n\tblock-theme-sand:bg-sand-300 block-theme-sand:text-neutral-900\n\tblock-theme-violet:outline-purple-100 block-theme-violet:outline-1 block-theme-violet:outline-t-0\n\ttheme-mocha:bg-white! theme-violet:bg-white! theme-sand:bg-white!\n\tflex-row gap-4 @md:gap-8 p-4 @md:p-6\">\n\t\t\t<div class=\"image:w-full image:aspect-square image:object-cover shrink-0 size-17.5 @sm:size-21.25 @md:size-30 @lg:size-40\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"460\" height=\"460\" src=\"https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/lady-bits__winnaars_eurvision_8.5.2026_daan-stam-460x460.jpg?image-crop-positioner-ts=1778496328\" class=\"attachment-square_lg size-square_lg\" alt=\"\" srcset=\"https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/lady-bits__winnaars_eurvision_8.5.2026_daan-stam-460x460.jpg?image-crop-positioner-ts=1778496328 460w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/lady-bits__winnaars_eurvision_8.5.2026_daan-stam-115x115.jpg?image-crop-positioner-ts=1778496328 115w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/lady-bits__winnaars_eurvision_8.5.2026_daan-stam-230x230.jpg?image-crop-positioner-ts=1778496328 230w\" sizes=\"auto, (max-width: 460px) 100vw, 460px\" \/>\n\t\t<\/div>\n\t\n\t<div class=\"flex flex-col gap-2 md:gap-4 \">\n\t\t\t\t<h3 class=\"text-md @lg:text-lg\">\n\t\t\t<a href=\"https:\/\/www.erasmusmagazine.nl\/en\/2026\/05\/11\/lady-bits-wint-eurvision-2026-er-gaan-grote-dingen-gebeuren\/\" class=\"absolute-link text-current hocus:underline inline-block\">\n\t\t\t\tLady Bits win EURvision 2026: \u2018Big things are coming for us!\u2019\n\t\t\t<\/a>\n\t\t<\/h3>\n\n\t\t<div class=\"flex flex-wrap gap-4 items-center\">\n\t\t\t<span class=\"sr-only\">Gepubliceerd op:<\/span>\n\t\t\t<time class=\"text-sm font-soehne text-neutral-900\" datetime=\"2026-05-11\">11 May 2026<\/time>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t<ul data-component=\"list-badges\" class=\"flex items-center gap-2 flex-wrap\" aria-label=\"Geplaatst in categorie\">\n\t\t\t\t\t<li>\n\t\t\t\t\t<div data-component=\"badge\" class=\"block-theme-violet:bg-purple font-soehne font-bold text-sm bg-brown-600 block-theme-violet:bg-purple text-white py-[2px] px-2\">\n\t\t\t\t\tCulture\n\t\t\t<\/div>\n\t\t\t<\/li>\n\t\t\t<\/ul>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n\t\t\t\t\t\t\t<\/li>\n\t\t\n\t\t\t\t\t\t\n\t\t\t\n\t\t\t<li class=\"@container\">\n\t\t\t\t\n<div data-component=\"teaser-post\" class=\"block-theme-sand hidden lg:flex h-full relative flex bg-sand-300\n\tblock-theme-violet:bg-white block-theme-violet:text-purple block-theme-mocha:bg-sand-500 block-theme-mocha:text-brown\n\tblock-theme-sand:bg-sand-300 block-theme-sand:text-neutral-900\n\tblock-theme-violet:outline-purple-100 block-theme-violet:outline-1 block-theme-violet:outline-t-0\n\tflex-col @xl:flex-row\">\n\t\t\t<div class=\"relative image:w-full image:aspect-video image:object-cover shrink-0 w-full @xl:w-1\/2\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"720\" src=\"https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2021\/11\/11115333\/phishing_eur_2.jpg?image-crop-positioner-ts=1766139263\" class=\"attachment-video_xl size-video_xl\" alt=\"\" srcset=\"https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2021\/11\/11115333\/phishing_eur_2.jpg?image-crop-positioner-ts=1766139263 2000w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2021\/11\/11115333\/phishing_eur_2-875x583.jpg?image-crop-positioner-ts=1766139263 875w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2021\/11\/11115333\/phishing_eur_2-1600x1066.jpg?image-crop-positioner-ts=1766139263 1600w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2021\/11\/11115333\/phishing_eur_2-300x200.jpg?image-crop-positioner-ts=1766139263 300w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2021\/11\/11115333\/phishing_eur_2-1280x853.jpg?image-crop-positioner-ts=1766139263 1280w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2021\/11\/11115333\/phishing_eur_2-1536x1024.jpg?image-crop-positioner-ts=1766139263 1536w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2021\/11\/11115333\/phishing_eur_2-150x100.jpg?image-crop-positioner-ts=1766139263 150w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2021\/11\/11115333\/phishing_eur_2-225x150.jpg?image-crop-positioner-ts=1766139263 225w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/>\n\n\t\t\t\t\t<\/div>\n\t\n\t<div class=\"flex flex-col gap-2 md:gap-4 p-4 @md:p-8 @xl:p-8 \">\n\n\t\t\t\t<h3 class=\"text-md @sm:text-xl @md:text-2xl @xl:text-2xl\">\n\t\t\t<a href=\"https:\/\/www.erasmusmagazine.nl\/en\/2026\/05\/11\/eur-biedt-alternatieven-aan-voor-gehackt-canvas\/\" class=\"absolute-link text-current underline-offset-2 decoration-2 hocus:underline @md:decoration-3 @xl:decoration-4 inline-block\">\n\t\t\t\tEUR offers alternatives for hacked Canvas\n\t\t\t<\/a>\n\t\t<\/h3>\n\n\t\t<div class=\"flex flex-wrap gap-4 items-center\">\n\t\t\t<span class=\"sr-only\">Gepubliceerd op:<\/span>\n\t\t\t<time class=\"text-sm font-soehne text-neutral-900\" datetime=\"2026-05-11\">11 May 2026<\/time>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t<ul data-component=\"list-badges\" class=\"flex items-center gap-2 flex-wrap\" aria-label=\"Geplaatst in categorie\">\n\t\t\t\t\t<li>\n\t\t\t\t\t<div data-component=\"badge\" class=\"block-theme-violet:bg-purple font-soehne font-bold text-sm bg-brown-600 block-theme-violet:bg-purple text-white py-[2px] px-2\">\n\t\t\t\t\tIT\n\t\t\t<\/div>\n\t\t\t<\/li>\n\t\t\t<\/ul>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t\t\n<div data-component=\"teaser-post-small\" class=\"block-theme-sand lg:hidden relative flex h-full bg-sand-300\n\tblock-theme-violet:bg-white block-theme-violet:text-purple block-theme-mocha:bg-sand-500 block-theme-mocha:text-brown\n\tblock-theme-sand:bg-sand-300 block-theme-sand:text-neutral-900\n\tblock-theme-violet:outline-purple-100 block-theme-violet:outline-1 block-theme-violet:outline-t-0\n\ttheme-mocha:bg-white! theme-violet:bg-white! theme-sand:bg-white!\n\tflex-row gap-4 @md:gap-8 p-4 @md:p-6\">\n\t\t\t<div class=\"image:w-full image:aspect-square image:object-cover shrink-0 size-17.5 @sm:size-21.25 @md:size-30 @lg:size-40\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"460\" height=\"307\" src=\"https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2021\/11\/11115333\/phishing_eur_2.jpg?image-crop-positioner-ts=1766139263\" class=\"attachment-square_lg size-square_lg\" alt=\"\" srcset=\"https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2021\/11\/11115333\/phishing_eur_2.jpg?image-crop-positioner-ts=1766139263 2000w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2021\/11\/11115333\/phishing_eur_2-875x583.jpg?image-crop-positioner-ts=1766139263 875w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2021\/11\/11115333\/phishing_eur_2-1600x1066.jpg?image-crop-positioner-ts=1766139263 1600w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2021\/11\/11115333\/phishing_eur_2-300x200.jpg?image-crop-positioner-ts=1766139263 300w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2021\/11\/11115333\/phishing_eur_2-1280x853.jpg?image-crop-positioner-ts=1766139263 1280w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2021\/11\/11115333\/phishing_eur_2-1536x1024.jpg?image-crop-positioner-ts=1766139263 1536w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2021\/11\/11115333\/phishing_eur_2-150x100.jpg?image-crop-positioner-ts=1766139263 150w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2021\/11\/11115333\/phishing_eur_2-225x150.jpg?image-crop-positioner-ts=1766139263 225w\" sizes=\"auto, (max-width: 460px) 100vw, 460px\" \/>\n\t\t<\/div>\n\t\n\t<div class=\"flex flex-col gap-2 md:gap-4 \">\n\t\t\t\t<h3 class=\"text-md @lg:text-lg\">\n\t\t\t<a href=\"https:\/\/www.erasmusmagazine.nl\/en\/2026\/05\/11\/eur-biedt-alternatieven-aan-voor-gehackt-canvas\/\" class=\"absolute-link text-current hocus:underline inline-block\">\n\t\t\t\tEUR offers alternatives for hacked Canvas\n\t\t\t<\/a>\n\t\t<\/h3>\n\n\t\t<div class=\"flex flex-wrap gap-4 items-center\">\n\t\t\t<span class=\"sr-only\">Gepubliceerd op:<\/span>\n\t\t\t<time class=\"text-sm font-soehne text-neutral-900\" datetime=\"2026-05-11\">11 May 2026<\/time>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t<ul data-component=\"list-badges\" class=\"flex items-center gap-2 flex-wrap\" aria-label=\"Geplaatst in categorie\">\n\t\t\t\t\t<li>\n\t\t\t\t\t<div data-component=\"badge\" class=\"block-theme-violet:bg-purple font-soehne font-bold text-sm bg-brown-600 block-theme-violet:bg-purple text-white py-[2px] px-2\">\n\t\t\t\t\tIT\n\t\t\t<\/div>\n\t\t\t<\/li>\n\t\t\t<\/ul>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n\t\t\t\t\t\t\t<\/li>\n\t\t\n\t\t\t\t\t\t\n\t\t\t\n\t\t\t<li class=\"@container\">\n\t\t\t\t\n<div data-component=\"teaser-post\" class=\"block-theme-sand hidden lg:flex h-full relative flex bg-sand-300\n\tblock-theme-violet:bg-white block-theme-violet:text-purple block-theme-mocha:bg-sand-500 block-theme-mocha:text-brown\n\tblock-theme-sand:bg-sand-300 block-theme-sand:text-neutral-900\n\tblock-theme-violet:outline-purple-100 block-theme-violet:outline-1 block-theme-violet:outline-t-0\n\tflex-col @xl:flex-row\">\n\t\t\t<div class=\"relative image:w-full image:aspect-video image:object-cover shrink-0 w-full @xl:w-1\/2\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"720\" src=\"https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2025\/04\/17172041\/chatgpt-beeldscherm-pc-computer-robot-antwoorden_stock_sonja-schravesande.jpg?image-crop-positioner-ts=1766139422\" class=\"attachment-video_xl size-video_xl\" alt=\"\" srcset=\"https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2025\/04\/17172041\/chatgpt-beeldscherm-pc-computer-robot-antwoorden_stock_sonja-schravesande.jpg?image-crop-positioner-ts=1766139422 2560w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2025\/04\/17172041\/chatgpt-beeldscherm-pc-computer-robot-antwoorden_stock_sonja-schravesande-875x583.jpg?image-crop-positioner-ts=1766139422 875w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2025\/04\/17172041\/chatgpt-beeldscherm-pc-computer-robot-antwoorden_stock_sonja-schravesande-1600x1067.jpg?image-crop-positioner-ts=1766139422 1600w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2025\/04\/17172041\/chatgpt-beeldscherm-pc-computer-robot-antwoorden_stock_sonja-schravesande-300x200.jpg?image-crop-positioner-ts=1766139422 300w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2025\/04\/17172041\/chatgpt-beeldscherm-pc-computer-robot-antwoorden_stock_sonja-schravesande-1280x854.jpg?image-crop-positioner-ts=1766139422 1280w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2025\/04\/17172041\/chatgpt-beeldscherm-pc-computer-robot-antwoorden_stock_sonja-schravesande-1536x1024.jpg?image-crop-positioner-ts=1766139422 1536w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2025\/04\/17172041\/chatgpt-beeldscherm-pc-computer-robot-antwoorden_stock_sonja-schravesande-2048x1366.jpg?image-crop-positioner-ts=1766139422 2048w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2025\/04\/17172041\/chatgpt-beeldscherm-pc-computer-robot-antwoorden_stock_sonja-schravesande-150x100.jpg?image-crop-positioner-ts=1766139422 150w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2025\/04\/17172041\/chatgpt-beeldscherm-pc-computer-robot-antwoorden_stock_sonja-schravesande-225x150.jpg?image-crop-positioner-ts=1766139422 225w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/>\n\n\t\t\t\t\t<\/div>\n\t\n\t<div class=\"flex flex-col gap-2 md:gap-4 p-4 @md:p-8 @xl:p-8 \">\n\n\t\t\t\t<h3 class=\"text-md @sm:text-xl @md:text-2xl @xl:text-2xl\">\n\t\t\t<a href=\"https:\/\/www.erasmusmagazine.nl\/en\/2026\/05\/11\/pas-op-voor-phishing-na-canvas-hack\/\" class=\"absolute-link text-current underline-offset-2 decoration-2 hocus:underline @md:decoration-3 @xl:decoration-4 inline-block\">\n\t\t\t\tBeware of phishing after Canvas-hack\n\t\t\t<\/a>\n\t\t<\/h3>\n\n\t\t<div class=\"flex flex-wrap gap-4 items-center\">\n\t\t\t<span class=\"sr-only\">Gepubliceerd op:<\/span>\n\t\t\t<time class=\"text-sm font-soehne text-neutral-900\" datetime=\"2026-05-11\">11 May 2026<\/time>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t<ul data-component=\"list-badges\" class=\"flex items-center gap-2 flex-wrap\" aria-label=\"Geplaatst in categorie\">\n\t\t\t\t\t<li>\n\t\t\t\t\t<div data-component=\"badge\" class=\"block-theme-violet:bg-purple font-soehne font-bold text-sm bg-brown-600 block-theme-violet:bg-purple text-white py-[2px] px-2\">\n\t\t\t\t\tIT\n\t\t\t<\/div>\n\t\t\t<\/li>\n\t\t\t<\/ul>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t\t\n<div data-component=\"teaser-post-small\" class=\"block-theme-sand lg:hidden relative flex h-full bg-sand-300\n\tblock-theme-violet:bg-white block-theme-violet:text-purple block-theme-mocha:bg-sand-500 block-theme-mocha:text-brown\n\tblock-theme-sand:bg-sand-300 block-theme-sand:text-neutral-900\n\tblock-theme-violet:outline-purple-100 block-theme-violet:outline-1 block-theme-violet:outline-t-0\n\ttheme-mocha:bg-white! theme-violet:bg-white! theme-sand:bg-white!\n\tflex-row gap-4 @md:gap-8 p-4 @md:p-6\">\n\t\t\t<div class=\"image:w-full image:aspect-square image:object-cover shrink-0 size-17.5 @sm:size-21.25 @md:size-30 @lg:size-40\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"460\" height=\"307\" src=\"https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2025\/04\/17172041\/chatgpt-beeldscherm-pc-computer-robot-antwoorden_stock_sonja-schravesande.jpg?image-crop-positioner-ts=1766139422\" class=\"attachment-square_lg size-square_lg\" alt=\"\" srcset=\"https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2025\/04\/17172041\/chatgpt-beeldscherm-pc-computer-robot-antwoorden_stock_sonja-schravesande.jpg?image-crop-positioner-ts=1766139422 2560w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2025\/04\/17172041\/chatgpt-beeldscherm-pc-computer-robot-antwoorden_stock_sonja-schravesande-875x583.jpg?image-crop-positioner-ts=1766139422 875w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2025\/04\/17172041\/chatgpt-beeldscherm-pc-computer-robot-antwoorden_stock_sonja-schravesande-1600x1067.jpg?image-crop-positioner-ts=1766139422 1600w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2025\/04\/17172041\/chatgpt-beeldscherm-pc-computer-robot-antwoorden_stock_sonja-schravesande-300x200.jpg?image-crop-positioner-ts=1766139422 300w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2025\/04\/17172041\/chatgpt-beeldscherm-pc-computer-robot-antwoorden_stock_sonja-schravesande-1280x854.jpg?image-crop-positioner-ts=1766139422 1280w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2025\/04\/17172041\/chatgpt-beeldscherm-pc-computer-robot-antwoorden_stock_sonja-schravesande-1536x1024.jpg?image-crop-positioner-ts=1766139422 1536w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2025\/04\/17172041\/chatgpt-beeldscherm-pc-computer-robot-antwoorden_stock_sonja-schravesande-2048x1366.jpg?image-crop-positioner-ts=1766139422 2048w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2025\/04\/17172041\/chatgpt-beeldscherm-pc-computer-robot-antwoorden_stock_sonja-schravesande-150x100.jpg?image-crop-positioner-ts=1766139422 150w, https:\/\/www.erasmusmagazine.nl\/en\/wp-content\/uploads\/sites\/8\/2025\/04\/17172041\/chatgpt-beeldscherm-pc-computer-robot-antwoorden_stock_sonja-schravesande-225x150.jpg?image-crop-positioner-ts=1766139422 225w\" sizes=\"auto, (max-width: 460px) 100vw, 460px\" \/>\n\t\t<\/div>\n\t\n\t<div class=\"flex flex-col gap-2 md:gap-4 \">\n\t\t\t\t<h3 class=\"text-md @lg:text-lg\">\n\t\t\t<a href=\"https:\/\/www.erasmusmagazine.nl\/en\/2026\/05\/11\/pas-op-voor-phishing-na-canvas-hack\/\" class=\"absolute-link text-current hocus:underline inline-block\">\n\t\t\t\tBeware of phishing after Canvas-hack\n\t\t\t<\/a>\n\t\t<\/h3>\n\n\t\t<div class=\"flex flex-wrap gap-4 items-center\">\n\t\t\t<span class=\"sr-only\">Gepubliceerd op:<\/span>\n\t\t\t<time class=\"text-sm font-soehne text-neutral-900\" datetime=\"2026-05-11\">11 May 2026<\/time>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t<ul data-component=\"list-badges\" class=\"flex items-center gap-2 flex-wrap\" aria-label=\"Geplaatst in categorie\">\n\t\t\t\t\t<li>\n\t\t\t\t\t<div data-component=\"badge\" class=\"block-theme-violet:bg-purple font-soehne font-bold text-sm bg-brown-600 block-theme-violet:bg-purple text-white py-[2px] px-2\">\n\t\t\t\t\tIT\n\t\t\t<\/div>\n\t\t\t<\/li>\n\t\t\t<\/ul>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t<\/ul>\n\n\t\t\t\t\t\t\t\t\t<div class=\"text-right text-brown-600\">\n\t\t\t\t\t\t\n\n\n\n<a\n\tdata-variant=\"outline\"\n\tdata-size=\"default\"\n\tclass=\"group inline-flex justify-center items-center gap-2 cursor-pointer text-md font-soehne underline-offset-2 decoration-2 px-4 min-h-[3.75rem] border-2 border-current bg-transparent text-current font-bold hocus:underline w-full 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The reason for these measures are some \u2018unpleasant incidents\u2019. \u201cOf the conversations with students, 99 per cent are pleasant and agreeable, but when it is unpleasant, the impact [&hellip;]<\/p>\n","protected":false},"author":264,"featured_media":133074,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"categories":[71],"em_content_type":[24778],"class_list":["post-165833","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-campus","em_content_type-nieuws"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Alarm button and training for Service Desk staff after &#039;unpleasant incidents&#039;<\/title>\n<meta name=\"description\" content=\"Service Desk staff will receive additional training on how to deal with unpleasant and unsafe situations. 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