{"id":126764,"date":"2021-05-12T14:44:31","date_gmt":"2021-05-12T12:44:31","guid":{"rendered":"https:\/\/www.erasmusmagazine.nl\/en\/?p=126764"},"modified":"2025-12-19T11:25:37","modified_gmt":"2025-12-19T10:25:37","slug":"not-disabled-enough-for-help-my-life-has-needlessly-been-at-a-standstill-for-a-year-now","status":"publish","type":"post","link":"https:\/\/www.erasmusmagazine.nl\/en\/2021\/05\/12\/not-disabled-enough-for-help-my-life-has-needlessly-been-at-a-standstill-for-a-year-now\/","title":{"rendered":"Not disabled enough for help: ‘My life has needlessly been at a standstill for a year now’"},"content":{"rendered":"

Not being able to hear well enough to be able to follow online lectures, but not deaf enough to receive support. This typifies the past year for Letthe Riemen (25). As a result, the Economics and Law student has been unable to follow her studies. “My life has been needlessly at a standstill for a year now. A solution to my problem isn’t difficult, but the rules get in the way.”<\/p>\n

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Letthe insists on one point: \u201cEveryone is willing to help, but the system with all its rigid rules doesn\u2019t allow it. I\u2019m frustrated by the system, not by the people who are caught up in it.\u201d Meanwhile, she has hope for the remainder of this academic year but is holding her breath for next year. \u201cI don\u2019t have all the solutions, either, but I do know that I shouldn\u2019t be marginalised because of the way I was born.\u201d<\/p>\n

All the steps of the grieving process<\/h2>

Letthe was born with a hearing impairment. But with her hearing aid, she can handle anything, and that includes student life. Going to the pub or class were never a problem. Until the pandemic struck. The sound quality of the online lectures is too poor. \u201cI don\u2019t readily accept that my hearing aid restricts my life. But it\u2019s like making someone who has very bad eyesight read very small letters. It either takes a lot of energy or it simply isn\u2019t doable.\u201d She has been trying for months; however, it has mostly caused her stress and anxiety. After a visit to a psychologist, she was diagnosed with burnout.<\/p>\n\n\t

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\n\t\t\u2018This whole process takes so much time that it\u2019s a part-time job.\u2019\n\t<\/blockquote>\n\n\t<\/figure>\n\t\t<\/div>\n\t<\/div>\n

Letthe sounds calm as she tells her story. \u201cI can talk about it so calmly because I have already gone through all the steps of the grieving process,\u201d she says with a laugh. \u201cAnd what\u2019s the point of being angry all the time? That doesn\u2019t get you anywhere.\u201d Is she angry and sad? \u201cAbsolutely.\u201d<\/p>\n

Letthe is doing a double major in Economics and Law, and would love nothing more than to complete both bachelors. She still needs to complete one more subject for Economics, but was unable to finish it because of the onset of the pandemic. Letthe also needs to complete 60 credits for Law, although she has already written her thesis. She\u2019s made a start on the Behavioural Economics<\/em> masters, however, as long as the courses are online she is unable to make any progress. By e-mailing and speaking to student advisors, student deans, and lecturers, she is trying her best to get an education. \u201cLuckily, I lost my job,\u201d says Letthe sarcastically. \u201cThis whole process takes so much time that it\u2019s a part-time job.\u201d<\/p>\n

Bureaucratic ping pong <\/h2>

After the summer, Letthe felt energised enough to resume her studies. But it is not easy. Classes are still online and the sound quality is still too poor. Plus, getting the right help is not straightforward. An oral interpreter helps other hearing-impaired students. \u201cI don\u2019t have a right to that, because I\u2019m not deaf enough to claim it. The UWV (Netherlands Employees Insurance Agency, ed.) organises these interpreters, but it turns out to be an enormously bureaucratic institution where the rules are set in stone. They were drawn up before corona and haven\u2019t been amended yet. Later on, it also turned out that there weren\u2019t any interpreters available for Letthe. She is now studying for a specialised English-language master\u2019s degree, which few interpreters are well-versed in and the demand for them has already been very high over the past year.<\/p>\n

Within the walls of the Erasmus University, the request for help does not go smoothly, either. \u201cAnd not only in my case. Every student with a hearing impairment has a story, even if there are only five or ten of us. Organise another lecture hall because the acoustics are too poor? Those kinds of things can\u2019t be arranged at the drop of a hat.\u201d<\/p>\n\n\t

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\n\t\t\u2018That support, that ray of hope, made me feel so good. Even if it was just for one subject, it was what I held on to.\u2019\n\t<\/blockquote>\n\n\t<\/figure>\n\t\t<\/div>\n\t<\/div>\n

A recent rejection by the examination board stung Letthe the most. A teacher had offered to allow her to take an oral exam this summer and was also willing to help with the preparations. \u201cThat support, that ray of hope, made me feel so good. Even if it was just for one subject, it was what I held on to.\u201d The teacher approached the examination board to ask for permission, but apparently Letthe should have done that herself. So, the request was rejected \u2013 because she should have gone to the study advisor first. \u201cI had already done that ages ago, but that\u2019s how the rules are. There is no room to look at what a student actually needs. An examination board should uncork a bottle of champagne when a lecturer comes to them to help a student!\u201d<\/p>\n

'I feel handicapped for the first time'<\/h2>
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For the first time in her life, Letthe feels disabled. \u201cI was always a bit proud, because this makes me who I am. I was at peace with my disability. This past year, for the first time, I wished I didn\u2019t have it. I have always been assertive enough to go after anything, but how do you fight a pandemic and a system with these kinds of rules? I started to feel guilty for asking for help like that. Was I overreacting?\u201d<\/p>\n

Officially, Letthe is still a student at the Erasmus School of Law, but in her mind, she has already drawn a line through her law studies. \u201cGiving up is really one of the hardest things. I was so enthusiastic about that course of study. The double major of Law and Economics is perfect for me. I didn\u2019t want to stop, but after my burnout, it became clear to me that I can\u2019t handle a double major at the moment.\u201d She had wanted to specialise in labour law. \u201cI worked so hard to get admitted and then to do the studies. Once, I completed 120 credits in one academic year. At the time I thought: This makes me really happy. She is not looking forward to continuing at the moment. Finishing economics, which she is further along with, is already becoming a challenge because of corona. \u201cAnd I don\u2019t want to keep racking up debts. I also want to move forward.\u201d<\/p>\n

Happy end?<\/h2>

In late April, Letthe sent an email to the Rector Magnificus Frank van der Duijn Schouten. She let him know that she was deeply disappointed that the university had not helped her. She describes feeling powerless and frustrated and \u2018unable to hold back her tears\u2019. The secretariat first forwarded the email to the student deans, but three different student deans were unable to help her. The email to the rector eventually led to a conversation with the study advisor and the dean.<\/p>\n\n\t

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\n\t\t\u2018You would never say to someone in a wheelchair: \u2018Walk up those four flights of stairs yourself.\u2019 But I am told to do just that because the rules don\u2019t always allow students to get help.\u2019\n\t<\/blockquote>\n\n\t<\/figure>\n\t\t<\/div>\n\t<\/div>\n

\u201cThings will work out this year\u201d, says Letthe, cautiously optimistic after the interview. Her lectures now include subtitles. Earlier this year, she had already taken part in a trial that ran for a brief period. The system is now being purchased and she is allowed to use it. \u201cNext year will be exciting,\u201d she says of her master\u2019s degree. \u201cIt\u2019s going to depend on an assertive and accessible study advisor and a cooperative examination board.\u201d If education remains online, substitute assignments might have to be submitted to the board.<\/p>\n

One thing that Letthe fervently hopes is that future students will be given better help. A culture change is needed for this, she says. She herself has tried to find help everywhere. \u201cI also asked for help at the Diversity and Inclusion department, but they told me that it wasn\u2019t their responsibility. I laughed in disbelief: People with a disability are not treated inclusively, but the bureau against discrimination and for inclusion can\u2019t help me?!\u201d A hidden disability is still too often overlooked, according to Letthe. \u201cYou would never say to someone in a wheelchair: \u2018Walk up those four flights of stairs yourself.\u2019 But I am told to do just that because the rules don\u2019t always allow students to get help.\u201d<\/p>\n\t

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Response from Frank van der Duijn Schouten, Rector Magnificus Erasmus University Rotterdam:<\/strong><\/p>\n

As former chair of the Expertise Centre for Inclusive Education (formerly known as the Handicap & Study Foundation), I personally feel as if I\u2019ve been held to account by Letthe’s story. Of course, in such a large educational organisation like the EUR, we cannot function without rules, guidelines and systems. But as a university community, we must also do our best to find solutions to individual cases where the application of the rules clearly leads to the wrong resolutions. I know that examination boards within our university are generally vigilant about this too. I therefore deeply regret that it took far too long to find a solution to Letthe’s situation. It is good that she has come forward with her story, because the least we can do is learn from it.”<\/p>\n\n\t<\/div>\n\t

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Framework Studying with a disability<\/strong><\/p>\n

Regina de Bruijn-Boot and Marlijn Wagenaar from Studying with a Disability<\/em> say they are familiar with Letthe’s story. They also acknowledge that some processes move slowly. The student deans also hope that other students will seek help if they need it. Any questions can be sent to smf@eur.nl<\/a>. For instance, anyone who wants subtitles with their lectures must first apply for them, as the licenses are issued per student.<\/p>\n\n\t<\/div>\n\n\t

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De redactie<\/h2>\n\t\t\n\t\t
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